*{box-sizing:border-box}
:root{color-scheme:light;--support-success:#16a34a;--support-warning:#f59e0b;--support-danger:#dc2626;--support-muted:#64748b;--support-soft:#eef2f7;--support-shadow:0 14px 35px rgba(15,23,42,.09)}
html{min-height:100%;background:var(--support-bg)}
body{min-height:100%;margin:0;background:var(--support-bg);color:var(--support-text);font-family:Inter,"Segoe UI",Roboto,Arial,sans-serif;letter-spacing:0;-webkit-font-smoothing:antialiased}
.support-icon-sprite{position:absolute;width:0;height:0;overflow:hidden}
button,input,select,textarea{font:inherit;letter-spacing:0}
button,a{-webkit-tap-highlight-color:transparent}
button{cursor:pointer}
[hidden]{display:none!important}
.support-shell{min-height:100vh;padding-bottom:76px}
.support-topbar{position:sticky;z-index:30;top:0;display:flex;align-items:center;justify-content:space-between;min-height:64px;padding:8px max(16px,env(safe-area-inset-left));border-bottom:1px solid color-mix(in srgb,var(--support-border) 72%,transparent);background:color-mix(in srgb,var(--support-card) 94%,transparent);backdrop-filter:blur(14px)}
.support-brand{display:flex;align-items:center;gap:10px;color:var(--support-text);text-decoration:none;min-width:0}.support-brand__mark{display:grid;width:38px;height:38px;flex:0 0 38px;place-items:center;border-radius:7px;background:var(--support-primary);color:#fff;font-size:21px;font-weight:900;overflow:hidden}.support-brand__mark--logo{border:1px solid var(--support-border);background:var(--support-card)}.support-brand__mark img{display:block;width:100%;height:100%;object-fit:contain}.support-brand>span:last-child{min-width:0}.support-brand strong,.support-brand small{display:block;max-width:min(52vw,280px);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-brand strong{font-size:15px}.support-brand small{margin-top:2px;color:var(--support-muted);font-size:11px}
.support-topbar__actions{display:flex;align-items:center;gap:7px}.support-icon-button{display:grid;width:40px;height:40px;padding:0;place-items:center;border:1px solid var(--support-border);border-radius:6px;background:var(--support-card);color:var(--support-text)}.support-icon-button svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.support-connection{display:flex;align-items:center;gap:6px;color:var(--support-muted);font-size:11px;font-weight:800}.support-connection i{width:8px;height:8px;border-radius:50%;background:var(--support-success);box-shadow:0 0 0 4px color-mix(in srgb,var(--support-success) 17%,transparent)}.support-connection.is-offline i{background:var(--support-warning);box-shadow:0 0 0 4px color-mix(in srgb,var(--support-warning) 17%,transparent)}
.support-main{width:min(1120px,100%);margin:0 auto;padding:18px 14px 34px}.support-centered{display:grid;min-height:55vh;place-items:center;align-content:center;gap:12px;color:var(--support-muted)}.support-loader{width:34px;height:34px;border:3px solid var(--support-soft);border-top-color:var(--support-primary);border-radius:50%;animation:support-spin .75s linear infinite}@keyframes support-spin{to{transform:rotate(1turn)}}
.support-login{display:grid;gap:18px;max-width:880px;margin:22px auto}.support-login__visual{display:none;min-height:450px;padding:48px;align-content:end;background:#0f172a;color:#fff;border-radius:8px;overflow:hidden;position:relative}.support-login__visual p{position:relative;z-index:2;max-width:280px;font-size:28px;line-height:1.18;font-weight:850}.support-login__device{position:absolute;inset:42px 42px auto auto;width:220px;height:310px;border:10px solid #fff;border-radius:28px;transform:rotate(8deg);box-shadow:0 28px 70px rgba(0,0,0,.34)}.support-login__device:before{content:"";position:absolute;inset:25px 14px;background:linear-gradient(145deg,#22c55e,#38bdf8);border-radius:10px}.support-login__device span,.support-login__device i,.support-login__device b{position:absolute;z-index:2;background:#fff}.support-login__device span{width:72px;height:8px;left:64px;top:80px;border-radius:8px}.support-login__device i{width:118px;height:8px;left:40px;top:110px;border-radius:8px;opacity:.75}.support-login__device b{width:70px;height:42px;left:64px;bottom:74px;border-radius:6px}
.support-panel{border:1px solid color-mix(in srgb,var(--support-border) 78%,transparent);border-radius:8px;background:var(--support-card);box-shadow:var(--support-shadow)}.support-login__form{display:grid;align-content:center;gap:15px;padding:24px}.support-section-heading{margin-bottom:5px}.support-section-heading>span{color:var(--support-primary);font-size:12px;font-weight:850;text-transform:uppercase}.support-section-heading h1,.support-section-heading h2{margin:5px 0 6px;font-size:clamp(23px,5vw,32px);line-height:1.15}.support-section-heading p{margin:0;color:var(--support-muted);line-height:1.5}
label{display:grid;gap:7px;color:var(--support-text);font-size:13px;font-weight:800}input,select,textarea{width:100%;min-height:44px;border:1px solid var(--support-border);border-radius:6px;background:var(--support-card);color:var(--support-text);padding:10px 12px;outline:none}textarea{min-height:112px;resize:vertical}input:focus,select:focus,textarea:focus{border-color:var(--support-primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--support-primary) 14%,transparent)}.support-password{position:relative}.support-password input{padding-right:45px}.support-password button{position:absolute;right:4px;top:4px;width:36px;height:36px;border:0;background:transparent;color:var(--support-muted)}
.support-button{display:inline-flex;min-height:42px;align-items:center;justify-content:center;gap:8px;padding:9px 15px;border:1px solid var(--support-border);border-radius:6px;background:var(--support-card);color:var(--support-text);font-weight:850;text-decoration:none}.support-button--primary{border-color:var(--support-button);background:var(--support-button);color:var(--support-button-text)}.support-button--danger{border-color:color-mix(in srgb,var(--support-danger) 45%,var(--support-border));color:var(--support-danger)}.support-button--compact{min-height:36px;padding:7px 11px;font-size:12px}.support-form-message{min-height:20px;margin:0;color:var(--support-danger);font-size:13px}.support-button:disabled{cursor:not-allowed;opacity:.6}
.support-page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:14px;margin:2px 0 18px}.support-page-head h1{margin:0;font-size:clamp(24px,5vw,34px)}.support-page-head p{margin:5px 0 0;color:var(--support-muted)}.support-context{display:grid;gap:10px;padding:14px;margin-bottom:16px}.support-context__grid{display:grid;gap:10px}.support-context label{font-size:12px}.support-context select{min-height:40px;padding-block:8px}
.support-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:0 0 16px}.support-summary__item{min-height:86px;padding:13px;border:1px solid var(--support-border);border-radius:7px;background:var(--support-card)}.support-summary__item strong{display:block;font-size:25px;line-height:1}.support-summary__item span{display:block;margin-top:8px;color:var(--support-muted);font-size:11px;font-weight:750}
.support-section{margin-top:20px}.support-section__head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}.support-section__head h2{margin:0;font-size:18px}.support-section__head p{margin:4px 0 0;color:var(--support-muted);font-size:13px}.support-section__link-button{display:inline-flex;align-items:center;justify-content:center;margin-left:auto;padding:7px 11px;border:1px solid var(--support-button);border-radius:6px;background:var(--support-button);color:var(--support-button-text);font-weight:850;line-height:1.2;text-decoration:none}
.support-device-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.support-device{position:relative;display:grid;min-height:158px;padding:12px;text-align:left;border:1px solid var(--support-border);border-radius:7px;background:var(--support-card);color:var(--support-text);overflow:hidden}.support-device.is-selected{border-color:var(--support-primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--support-primary) 13%,transparent)}.support-device__visual{display:grid;height:72px;place-items:center;border-radius:5px;background:color-mix(in srgb,var(--support-primary) 9%,var(--support-bg));color:var(--support-primary);font-size:27px;font-weight:900;overflow:hidden}.support-device__visual img{width:100%;height:100%;object-fit:contain}.support-device strong{align-self:end;margin-top:8px;font-size:13px;line-height:1.25}.support-device small{margin-top:3px;color:var(--support-muted);font-size:10px}.support-empty{padding:22px;border:1px dashed var(--support-border);border-radius:7px;color:var(--support-muted);text-align:center;background:color-mix(in srgb,var(--support-card) 70%,transparent)}
.support-request-list{display:grid;gap:9px}.support-request-card{display:grid;grid-template-columns:1fr auto;gap:8px;padding:14px;border:1px solid var(--support-border);border-left:4px solid var(--support-warning);border-radius:7px;background:var(--support-card);color:var(--support-text);text-decoration:none}.support-request-card[data-status="closed"]{border-left-color:var(--support-success)}.support-request-card strong{font-size:14px}.support-request-card p{grid-column:1/-1;margin:0;color:var(--support-muted);font-size:12px}.support-status{align-self:start;padding:4px 7px;border-radius:999px;background:color-mix(in srgb,var(--support-warning) 16%,var(--support-card));color:#9a5a00;font-size:10px;font-weight:850}.support-status.is-closed{background:color-mix(in srgb,var(--support-success) 15%,var(--support-card));color:var(--support-success)}
.support-request-card.has-unread{border-color:color-mix(in srgb,var(--support-primary) 50%,var(--support-border));border-left-color:var(--support-primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--support-primary) 8%,transparent)}
.support-form{display:grid;gap:14px;padding:15px}.support-form__grid{display:grid;gap:12px}.support-form__actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:9px;border-top:1px solid var(--support-border);padding-top:14px}.support-inline-note{padding:11px;border-left:3px solid var(--support-primary);background:color-mix(in srgb,var(--support-primary) 8%,var(--support-card));font-size:12px;line-height:1.45}.support-selected-asset{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px;border:1px solid var(--support-primary);border-radius:6px;background:color-mix(in srgb,var(--support-primary) 7%,var(--support-card))}.support-selected-asset span{font-size:12px;font-weight:800}
.support-page-head--center{justify-content:center;text-align:center}.support-level-chip{display:inline-flex;margin-bottom:7px;padding:4px 8px;border:1px solid color-mix(in srgb,var(--support-primary) 32%,var(--support-border));border-radius:999px;background:color-mix(in srgb,var(--support-primary) 8%,var(--support-card));color:var(--support-primary);font-size:11px;font-weight:900}.support-wizard{padding:15px}.support-wizard-progress{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));margin:0 0 20px;padding:0;list-style:none}.support-wizard-progress li{position:relative;display:grid;justify-items:center;gap:5px;color:var(--support-muted);font-size:10px;text-align:center}.support-wizard-progress li:before{content:"";position:absolute;z-index:0;left:-50%;right:50%;top:15px;height:2px;background:var(--support-border)}.support-wizard-progress li:first-child:before{display:none}.support-wizard-progress li span{position:relative;z-index:1;display:grid;width:30px;height:30px;place-items:center;border:2px solid var(--support-border);border-radius:50%;background:var(--support-card);font-weight:900}.support-wizard-progress li.is-current,.support-wizard-progress li.is-complete{color:var(--support-primary)}.support-wizard-progress li.is-current span,.support-wizard-progress li.is-complete span{border-color:var(--support-primary);background:var(--support-primary);color:var(--support-button-text)}.support-wizard-progress li.is-complete:before,.support-wizard-progress li.is-current:before{background:var(--support-primary)}.support-wizard__head{margin:0 0 13px}.support-wizard__head h2{margin:0;font-size:20px}.support-wizard__subhead{margin:18px 0 10px}.support-wizard__subhead h3{margin:0;font-size:16px}.support-wizard__subhead p{margin:4px 0 0;color:var(--support-muted);font-size:12px}.support-choice-grid,.support-template-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.support-choice-card{display:grid;min-width:0;aspect-ratio:1/1;align-content:start;gap:7px;padding:11px;border:1px solid var(--support-border);border-radius:7px;background:var(--support-card);color:var(--support-text);text-align:left}.support-choice-card:hover,.support-choice-card:focus-visible,.support-choice-card.is-selected{border-color:var(--support-primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--support-primary) 12%,transparent)}.support-choice-card__visual{display:grid;width:100%;min-height:66px;place-items:center;border-radius:5px;background:color-mix(in srgb,var(--support-primary) 9%,var(--support-bg));color:var(--support-primary);font-size:23px;font-weight:950;letter-spacing:0}.support-choice-card--cyan .support-choice-card__visual{background:#ecfeff;color:#0e7490}.support-choice-card--blue .support-choice-card__visual{background:#eff6ff;color:#1d4ed8}.support-choice-card--violet .support-choice-card__visual{background:#f5f3ff;color:#6d28d9}.support-choice-card--green .support-choice-card__visual{background:#ecfdf5;color:#047857}.support-choice-card--amber .support-choice-card__visual{background:#fffbeb;color:#b45309}.support-choice-card--rose .support-choice-card__visual{background:#fff1f2;color:#be123c}.support-choice-card strong{font-size:13px;line-height:1.25}.support-choice-card small{display:-webkit-box;overflow:hidden;color:var(--support-muted);font-size:10px;line-height:1.35;-webkit-box-orient:vertical;-webkit-line-clamp:3}.support-template-grid .support-choice-card{aspect-ratio:auto;min-height:156px}.support-template-grid .support-choice-card__visual{width:46px;min-height:40px}.support-wizard__actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:9px;margin-top:16px;padding-top:14px;border-top:1px solid var(--support-border)}.support-form--flat{padding:0;box-shadow:none;border:0}.support-form label small{color:var(--support-muted);font-weight:500}.support-review{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.support-review>div{display:grid;align-content:start;gap:5px;padding:12px;border:1px solid var(--support-border);border-radius:6px;background:color-mix(in srgb,var(--support-bg) 55%,var(--support-card))}.support-review .is-wide{grid-column:1/-1}.support-review span{color:var(--support-muted);font-size:10px;font-weight:900;text-transform:uppercase}.support-review strong{font-size:14px}.support-review small{color:var(--support-muted);font-size:11px;line-height:1.4}.support-review p{margin:0;white-space:pre-wrap;font-size:13px;line-height:1.55}.support-priority{justify-self:start;padding:4px 8px;border-radius:999px}.support-priority--urgent{background:#fee2e2;color:#b91c1c}.support-priority--high{background:#ffedd5;color:#c2410c}.support-priority--normal{background:#dbeafe;color:#1d4ed8}.support-priority--low{background:#dcfce7;color:#15803d}
.support-detail{display:grid;gap:14px}.support-detail__hero{padding:17px}.support-detail__hero h1{margin:5px 0 8px;font-size:23px}.support-detail__meta{display:flex;flex-wrap:wrap;gap:7px;color:var(--support-muted);font-size:12px}.support-detail__body{padding:16px}.support-detail__body h2{margin:0 0 9px;font-size:15px}.support-detail__body p{margin:0;white-space:pre-wrap;line-height:1.6}.support-timeline{display:grid;gap:0}.support-timeline__item{position:relative;padding:0 0 18px 24px}.support-timeline__item:before{content:"";position:absolute;left:4px;top:5px;width:9px;height:9px;border-radius:50%;background:var(--support-primary);box-shadow:0 0 0 4px color-mix(in srgb,var(--support-primary) 14%,transparent)}.support-timeline__item:after{content:"";position:absolute;left:8px;top:18px;bottom:0;width:1px;background:var(--support-border)}.support-timeline__item:last-child:after{display:none}.support-timeline__item strong,.support-timeline__item small{display:block}.support-timeline__item strong{font-size:13px}.support-timeline__item small{margin-top:3px;color:var(--support-muted);font-size:11px}
.support-ai__head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.support-ai__head small{display:block;color:var(--support-muted);font-size:11px;line-height:1.45}.support-ai__head>span{display:grid;flex:0 0 36px;width:36px;height:36px;place-items:center;border-radius:6px;background:var(--support-primary);color:var(--support-button-text);font-weight:950}.support-ai__messages{display:grid;max-height:430px;gap:9px;margin:14px 0;padding:12px;overflow-y:auto;border:1px solid var(--support-border);border-radius:6px;background:var(--support-bg)}.support-ai__message{justify-self:start;width:min(88%,560px);padding:10px 12px;border:1px solid var(--support-border);border-radius:7px;background:var(--support-card)}.support-ai__message.is-user{justify-self:end;border-color:color-mix(in srgb,var(--support-primary) 35%,var(--support-border));background:color-mix(in srgb,var(--support-primary) 9%,var(--support-card))}.support-ai__message strong,.support-ai__message small{display:block;font-size:10px}.support-ai__message small{margin-top:6px;color:var(--support-muted)}.support-ai__message p{margin:4px 0 0!important;font-size:13px}.support-ai__welcome{padding:20px;text-align:center;color:var(--support-muted)}.support-ai__welcome p{margin-top:5px!important}.support-ai__form{display:grid;gap:8px}.support-ai__form textarea{width:100%;min-height:68px;max-height:160px;resize:vertical}.support-ai__actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}.support-ai__action{display:inline-flex;width:auto;min-width:118px;min-height:40px;height:40px;max-width:100%;align-items:center;justify-content:center;gap:7px;padding:0 13px;font-size:12px;line-height:1.2;white-space:nowrap}.support-ai__action svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:0 0 auto}.support-ai__escalation{display:flex;justify-content:flex-end;margin-top:8px}.support-ai__technician{width:auto;min-width:218px;margin:0;border-color:var(--support-primary);color:var(--support-primary)}.support-speech-button.is-listening,[data-speech-button].is-listening,[data-ai-speech].is-listening{border-color:var(--support-danger);color:var(--support-danger)}
.support-chat-mic{display:inline-flex;align-items:center;justify-content:center;gap:7px;white-space:nowrap}.support-chat-mic svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:0 0 auto}
.support-visit-charge{display:grid;gap:8px;margin-top:14px;padding:14px;border:1px solid color-mix(in srgb,var(--support-warning) 50%,var(--support-border));border-left:4px solid var(--support-warning);border-radius:7px;background:color-mix(in srgb,var(--support-warning) 9%,var(--support-card))}.support-visit-charge p{margin:0;line-height:1.5}.support-visit-charge label{display:flex;align-items:flex-start;gap:8px}.support-visit-charge input{width:18px;min-height:18px;margin-top:1px}.support-review__warning{border-color:color-mix(in srgb,var(--support-warning) 42%,var(--support-border))!important}.support-visit-summary{border-left:4px solid var(--support-warning)}
.support-capture{display:grid;gap:10px;padding:12px;border:1px solid var(--support-border);border-radius:7px;background:color-mix(in srgb,var(--support-bg) 55%,var(--support-card))}.support-capture__actions{display:flex;gap:8px}.support-camera{display:grid;gap:10px}.support-camera video{width:100%;max-height:420px;object-fit:cover;border-radius:7px;background:#0f172a;aspect-ratio:4/3}.support-camera>div{display:flex;gap:8px}.support-file-previews{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.support-file-previews>p{grid-column:1/-1;margin:0;color:var(--support-muted);font-size:12px}.support-file-preview{display:grid;grid-template-columns:52px minmax(0,1fr) 30px;align-items:center;gap:8px;padding:7px;border:1px solid var(--support-border);border-radius:6px;background:var(--support-card)}.support-file-preview img,.support-file-preview__type{display:grid;width:52px;height:52px;place-items:center;object-fit:cover;border-radius:5px;background:var(--support-bg);color:var(--support-primary);font-size:10px;font-weight:900}.support-file-preview strong,.support-file-preview small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-file-preview strong{font-size:11px}.support-file-preview small{margin-top:3px;color:var(--support-muted);font-size:10px}.support-file-preview button{width:28px;height:28px;padding:0;border:0;background:transparent;color:var(--support-danger);font-size:22px}
.support-location-consent{display:grid;gap:12px;padding:14px;border:1px solid var(--support-border);border-left:4px solid var(--support-primary);border-radius:7px;background:color-mix(in srgb,var(--support-primary) 6%,var(--support-card))}.support-location-consent h3{margin:0;font-size:15px}.support-location-consent>div>p{margin:5px 0 0;color:var(--support-muted);font-size:12px;line-height:1.5}.support-location-consent__state{display:grid;justify-items:start;gap:9px}.support-location-consent__message{display:grid;gap:3px;margin:0!important;font-size:12px;line-height:1.45}.support-location-consent__message span{color:var(--support-muted)}.support-location-consent__message.is-success{color:var(--support-success)}.support-location-consent__message.is-error{color:var(--support-danger)}.support-location-consent__actions{display:flex;flex-wrap:wrap;gap:8px}
.support-human-chat__head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.support-human-chat__head small{color:var(--support-muted)}.support-live-dot{padding:4px 7px;border-radius:999px;background:color-mix(in srgb,var(--support-success) 14%,var(--support-card));color:var(--support-success);font-size:10px;font-weight:900}.support-human-chat__messages{display:flex;min-height:260px;max-height:480px;flex-direction:column;gap:9px;overflow-y:auto;margin:12px 0;padding:12px;border:1px solid var(--support-border);border-radius:7px;background:var(--support-bg)}.support-human-chat__empty{margin:auto!important;color:var(--support-muted)}.support-human-chat__message{align-self:flex-end;max-width:86%;padding:9px 11px;border:1px solid color-mix(in srgb,var(--support-primary) 32%,var(--support-border));border-radius:7px;background:color-mix(in srgb,var(--support-primary) 9%,var(--support-card))}.support-human-chat__message.is-internal{align-self:flex-start;border-color:var(--support-border);background:var(--support-card)}.support-human-chat__message.is-system{align-self:center;max-width:94%;border-style:dashed;background:transparent;text-align:center}.support-human-chat__message strong,.support-human-chat__message small{display:block;font-size:10px}.support-human-chat__message p{margin:4px 0!important;white-space:pre-wrap;font-size:13px}.support-human-chat__message small{color:var(--support-muted)}.support-human-chat__form{display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:end;gap:8px}.support-human-chat__form textarea{min-height:70px}.support-human-chat>small{display:block;margin-top:8px;color:var(--support-muted)}
.support-visually-hidden{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}.support-chat-window{position:fixed;z-index:70;right:max(18px,env(safe-area-inset-right));bottom:max(18px,env(safe-area-inset-bottom));display:flex;width:366px;height:483px;max-width:calc(100vw - 24px);max-height:calc(100dvh - 90px);flex-direction:column;overflow:hidden;border:1px solid color-mix(in srgb,var(--support-border) 78%,transparent);border-radius:14px;background:var(--support-card);box-shadow:0 24px 64px rgba(15,23,42,.24)}.support-chat-window__header{display:flex;min-height:68px;align-items:center;gap:8px;padding:8px;border-bottom:1px solid var(--support-border);background:var(--support-card)}.support-chat-window__avatar{display:grid;width:42px;height:42px;flex:0 0 42px;place-items:center;border-radius:50%;background:color-mix(in srgb,var(--support-primary) 14%,var(--support-card));color:var(--support-primary);font-size:18px;font-weight:900}.support-chat-window__identity{min-width:0;flex:1}.support-chat-window__identity strong,.support-chat-window__identity small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-chat-window__identity strong{font-size:13px}.support-chat-window__identity small{display:flex;align-items:center;gap:5px;margin-top:3px;color:var(--support-muted);font-size:10px}.support-chat-window__identity i{width:7px;height:7px;flex:0 0 7px;border-radius:50%;background:var(--support-success);box-shadow:0 0 0 3px color-mix(in srgb,var(--support-success) 14%,transparent)}.support-chat-window__identity i.is-closed{background:var(--support-muted);box-shadow:none}.support-chat-window__channel{padding:4px 6px;border-radius:999px;background:var(--support-soft);color:var(--support-muted);font-size:10px;font-weight:900}.support-chat-window__unread{display:grid;min-width:20px;height:20px;padding:0 5px;place-items:center;border-radius:999px;background:var(--support-danger);color:#fff;font-size:10px;font-weight:900}.support-chat-window__controls{display:flex;gap:0}.support-chat-window__controls button,.support-chat-composer__actions>button{display:grid;width:44px;height:44px;flex:0 0 44px;padding:0;place-items:center;border:0;border-radius:8px;background:transparent;color:var(--support-muted)}.support-chat-window__controls button:hover,.support-chat-window__controls button:focus-visible,.support-chat-composer__actions>button:hover,.support-chat-composer__actions>button:focus-visible{background:var(--support-soft);color:var(--support-text);outline:2px solid color-mix(in srgb,var(--support-primary) 35%,transparent);outline-offset:-2px}.support-chat-window__controls svg,.support-chat-composer__actions svg,.support-chat-launcher svg{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.support-chat-window__body{display:flex;min-height:0;flex:1;flex-direction:column;padding:0 10px 8px}.support-chat-window__date{display:flex;align-items:center;gap:8px;margin:9px 0;color:var(--support-muted);font-size:10px;font-weight:800;text-align:center}.support-chat-window__date:before,.support-chat-window__date:after{height:1px;flex:1;background:var(--support-border);content:""}.support-chat-window .support-human-chat__messages{min-height:0;max-height:none;flex:1;margin:0;padding:6px 2px 10px;border:0;border-radius:0;background:transparent;scrollbar-width:thin}.support-chat-window .support-human-chat__message{max-width:84%;border-radius:13px 13px 3px 13px}.support-chat-window .support-human-chat__message.is-internal{border-radius:13px 13px 13px 3px}.support-chat-window .support-human-chat__message.is-system{border-radius:10px}.support-chat-window .support-human-chat__form{position:relative;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:4px;padding-top:8px;border-top:1px solid var(--support-border)}.support-chat-window .support-human-chat__form textarea{height:44px;min-height:44px;max-height:88px;padding:10px;border:0;background:var(--support-bg);resize:none}.support-chat-composer__actions{position:relative;display:flex;align-items:center}.support-chat-composer__actions>button{width:40px;height:44px;flex-basis:40px}.support-chat-composer__actions .support-chat-composer__send{border-radius:50%;background:var(--support-button);color:var(--support-button-text)}.support-chat-emoji{position:absolute;right:0;bottom:52px;display:flex;gap:3px;padding:6px;border:1px solid var(--support-border);border-radius:10px;background:var(--support-card);box-shadow:var(--support-shadow)}.support-chat-emoji button{display:grid;width:40px;height:40px;padding:0;place-items:center;border:0;border-radius:7px;background:transparent;font-size:20px}.support-chat-emoji button:hover,.support-chat-emoji button:focus-visible{background:var(--support-soft)}.support-chat-window__attachment-status,.support-chat-window__poll-status{grid-column:1/-1;display:block;overflow:hidden;margin:0;padding:0 4px;color:var(--support-muted);font-size:9px;line-height:1.35;text-overflow:ellipsis;white-space:nowrap}.support-chat-window__attachment-status{margin-top:2px}.support-chat-window__poll-status{margin-top:4px}.support-chat-window.is-minimized{height:68px}.support-chat-window.is-minimized .support-chat-window__body{display:none}.support-chat-window.is-expanded{inset:20px;width:auto;height:auto;max-width:none;max-height:none}.support-chat-window.is-expanded .support-human-chat__message{max-width:min(72%,620px)}.support-chat-launcher{position:fixed;z-index:70;right:max(18px,env(safe-area-inset-right));bottom:max(18px,env(safe-area-inset-bottom));display:flex;min-height:52px;align-items:center;gap:8px;padding:8px 14px;border:0;border-radius:999px;background:var(--support-button);color:var(--support-button-text);box-shadow:0 16px 42px rgba(15,23,42,.25);font-weight:900}.support-chat-launcher b{display:grid;min-width:21px;height:21px;padding:0 5px;place-items:center;border-radius:999px;background:var(--support-danger);color:#fff;font-size:10px}
.support-bottom-nav{position:fixed;z-index:40;left:0;right:0;bottom:0;display:grid;grid-template-columns:repeat(4,1fr);padding:7px max(7px,env(safe-area-inset-right)) max(7px,env(safe-area-inset-bottom));border-top:1px solid var(--support-border);background:color-mix(in srgb,var(--support-card) 96%,transparent);box-shadow:0 -8px 24px rgba(15,23,42,.08)}.support-bottom-nav a{display:grid;min-height:50px;place-items:center;align-content:center;gap:3px;border-radius:6px;color:var(--support-muted);font-size:10px;font-weight:800;text-decoration:none}.support-bottom-nav a.is-active{background:color-mix(in srgb,var(--support-primary) 10%,var(--support-card));color:var(--support-primary)}.support-bottom-nav svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.support-toast{position:fixed;z-index:100;left:50%;bottom:88px;width:min(420px,calc(100% - 28px));transform:translateX(-50%);padding:12px 14px;border-radius:7px;background:#111827;color:#fff;box-shadow:0 16px 38px rgba(15,23,42,.3);font-size:13px;font-weight:750}.support-install-help{padding:14px;color:var(--support-muted);font-size:13px;line-height:1.55}.support-setting-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px;border-bottom:1px solid var(--support-border)}.support-setting-row:last-child{border-bottom:0}.support-setting-row strong,.support-setting-row small{display:block}.support-setting-row small{margin-top:3px;color:var(--support-muted)}
@media(min-width:620px){.support-main{padding:24px 22px 46px}.support-context__grid,.support-form__grid{grid-template-columns:repeat(2,minmax(0,1fr))}.support-device-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.support-choice-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.support-template-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.support-summary{gap:12px}.support-summary__item{padding:16px}.support-login__form{padding:34px}}
@media(min-width:860px){.support-shell{padding-bottom:0}.support-login{grid-template-columns:1.05fr .95fr}.support-login__visual{display:grid}.support-bottom-nav{left:50%;right:auto;bottom:18px;width:520px;transform:translateX(-50%);border:1px solid var(--support-border);border-radius:8px}.support-main{padding-bottom:105px}.support-context__grid{grid-template-columns:repeat(3,minmax(0,1fr))}.support-device-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.support-choice-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.support-template-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.support-form__grid{grid-template-columns:repeat(3,minmax(0,1fr))}.support-form__span-2{grid-column:span 2}.support-form__span-all{grid-column:1/-1}.support-wizard{padding:20px}}
@media(max-width:480px){.support-wizard-progress small{display:none}.support-wizard__actions .support-button{flex:1 1 auto}.support-human-chat__form{grid-template-columns:1fr auto}.support-human-chat__form textarea{grid-column:1/-1}.support-human-chat__form button[type=submit]{width:auto}.support-ai__actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.support-ai__action{width:100%;min-width:0;padding-inline:9px}.support-ai__technician{width:100%}.support-file-previews{grid-template-columns:1fr}}
.support-choice-card{gap:5px;padding:9px;overflow:hidden}.support-choice-card__visual{min-height:52px;font-size:21px}.support-choice-card strong{font-size:12px;line-height:1.2}.support-choice-card small{font-size:9px;line-height:1.3;-webkit-line-clamp:2}.support-template-grid .support-choice-card{min-height:148px;padding:11px}.support-template-grid .support-choice-card strong{font-size:13px}.support-template-grid .support-choice-card small{-webkit-line-clamp:3}
.support-choice-card__visual svg{width:32px;height:32px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.support-template-grid .support-choice-card__visual svg{width:23px;height:23px}
/* Phone-only readability layer. Tablet sizing starts at 620px and remains unchanged. */
@media(max-width:619px){
body{font-size:15px;line-height:1.5;overflow-x:hidden}
.support-shell{min-height:100dvh;padding-bottom:calc(78px + env(safe-area-inset-bottom))}
.support-topbar{min-height:66px;gap:8px;padding:8px max(12px,env(safe-area-inset-right)) 8px max(12px,env(safe-area-inset-left))}
.support-brand{gap:8px}
.support-brand__mark{width:40px;height:40px;flex-basis:40px}
.support-brand strong,.support-brand small{max-width:min(36vw,170px)}
.support-brand strong{font-size:15px;line-height:1.25}
.support-brand small{font-size:12px;line-height:1.25}
.support-topbar__actions{flex:0 0 auto;gap:6px}
.support-icon-button{width:44px;height:44px}
.support-connection{font-size:12px}
.support-main{max-width:100%;padding:16px 12px 36px;overflow-x:clip}
.support-centered p,.support-section-heading p,.support-page-head p,.support-section__head p{font-size:14px;line-height:1.55}
.support-login{gap:14px;margin:10px auto}
.support-login__form{gap:16px;padding:20px 16px}
.support-section-heading{margin-bottom:2px}
.support-section-heading>span{font-size:12px}
.support-section-heading h1,.support-section-heading h2{font-size:26px;line-height:1.2}
label,.support-context label{gap:7px;font-size:14px;line-height:1.35}
input,select,textarea{min-height:46px;padding:10px 12px;font-size:16px;line-height:1.35}
textarea{min-height:120px}
.support-password button{top:1px;right:1px;width:44px;height:44px}
.support-button{min-height:44px;padding:9px 14px;font-size:14px;line-height:1.3;white-space:normal}
.support-button--compact{min-height:44px;padding:8px 11px;font-size:13px}
.support-form-message{font-size:13px}
.support-page-head{align-items:flex-start;flex-wrap:wrap;gap:10px;margin-bottom:16px}
.support-page-head h1{font-size:26px;line-height:1.2}
.support-context{gap:12px;padding:14px 12px}
.support-context select{min-height:46px;padding-block:9px}
.support-summary{gap:7px}
.support-summary__item{min-height:94px;padding:12px 9px}
.support-summary__item strong{font-size:24px}
.support-summary__item span{font-size:12px;line-height:1.3}
.support-section{margin-top:22px}
.support-section__head{align-items:flex-start;flex-wrap:wrap}
.support-section__head h2{font-size:20px;line-height:1.25}
.support-device-grid{gap:10px}
.support-device{min-height:180px;padding:12px}
.support-device__visual{height:76px}
.support-device strong{font-size:14px;line-height:1.35;overflow-wrap:anywhere}
.support-device small{font-size:12px;line-height:1.35;overflow-wrap:anywhere}
.support-empty{padding:20px 14px;font-size:14px;line-height:1.5}
.support-request-list{gap:11px}
.support-request-card{gap:9px;padding:14px 12px}
.support-request-card strong{font-size:15px;line-height:1.4;overflow-wrap:anywhere}
.support-request-card p{font-size:13px;line-height:1.5}
.support-status{font-size:11px;line-height:1.25}
.support-form{gap:15px;padding:14px 12px}
.support-form__grid{gap:14px}
.support-inline-note,.support-selected-asset span{font-size:13px;line-height:1.5}
.support-selected-asset{align-items:flex-start;flex-wrap:wrap}
.support-level-chip{font-size:12px}
.support-wizard{padding:14px 12px}
.support-wizard-progress{margin-bottom:18px}
.support-wizard-progress li{font-size:12px}
.support-wizard-progress li small{display:none}
.support-wizard-progress li span{width:32px;height:32px;font-size:13px}
.support-wizard-progress li:before{top:16px}
.support-wizard__head h2{font-size:21px;line-height:1.3}
.support-wizard__subhead h3{font-size:18px}
.support-wizard__subhead p{font-size:13px;line-height:1.5}
.support-choice-grid,.support-template-grid{gap:10px}
.support-choice-card{min-height:174px;aspect-ratio:auto;gap:7px;padding:12px;overflow:visible}
.support-choice-card__visual{min-height:70px;font-size:24px}
.support-choice-card strong{font-size:14px;line-height:1.35;overflow-wrap:anywhere}
.support-choice-card small{display:block;overflow:visible;font-size:12px;line-height:1.45;-webkit-line-clamp:unset}
.support-template-grid{grid-template-columns:1fr}
.support-template-grid .support-choice-card{grid-template-columns:52px minmax(0,1fr);grid-template-rows:auto auto;min-height:108px;align-content:center;align-items:center;gap:4px 12px;padding:13px}
.support-template-grid .support-choice-card__visual{grid-row:1/3;width:52px;min-height:52px}
.support-template-grid .support-choice-card strong,.support-template-grid .support-choice-card small{grid-column:2}
.support-template-grid .support-choice-card strong{font-size:15px}
.support-template-grid .support-choice-card small{font-size:12px;-webkit-line-clamp:unset}
.support-wizard__actions,.support-form__actions{align-items:stretch;justify-content:flex-end;gap:8px}
.support-wizard__actions .support-button,.support-form__actions .support-button{flex:1 1 132px}
.support-review{grid-template-columns:1fr}
.support-review .is-wide{grid-column:auto}
.support-review>div{padding:13px 12px}
.support-review span{font-size:11px}
.support-review strong{font-size:15px;line-height:1.4}
.support-review small{font-size:12px}
.support-review p{font-size:15px}
.support-detail{gap:12px}
.support-detail__hero,.support-detail__body{padding:15px 13px}
.support-detail__hero h1{font-size:22px;line-height:1.3;overflow-wrap:anywhere}
.support-detail__meta{font-size:13px;line-height:1.45}
.support-detail__body h2{font-size:18px;line-height:1.3}
.support-detail__body p{font-size:15px;line-height:1.65;overflow-wrap:anywhere}
.support-timeline__item strong{font-size:14px;line-height:1.4}
.support-timeline__item small{font-size:12px}
.support-ai__head small,.support-human-chat__head small{font-size:13px;line-height:1.5}
.support-ai__messages,.support-human-chat__messages{padding:10px}
.support-ai__message,.support-human-chat__message{max-width:94%;padding:10px 11px}
.support-ai__message strong,.support-ai__message small,.support-human-chat__message strong,.support-human-chat__message small{font-size:11px;line-height:1.4}
.support-ai__message p,.support-human-chat__message p{font-size:15px;line-height:1.55}
.support-ai__welcome{padding:16px 10px;font-size:14px}
.support-ai__form textarea,.support-human-chat__form textarea{min-height:92px;font-size:16px}
.support-ai__actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.support-ai__action{width:100%;min-width:0;min-height:44px;height:auto;padding:8px 10px;font-size:14px;white-space:normal}
.support-ai__technician{width:100%;min-width:0}
.support-ai__escalation{display:block}
.support-human-chat__form{grid-template-columns:repeat(2,minmax(0,1fr));align-items:stretch}
.support-human-chat__form textarea{grid-column:1/-1}
.support-human-chat__form .support-button{width:100%}
.support-capture{padding:12px 10px}
.support-location-consent{padding:13px 11px}.support-location-consent h3{font-size:17px}.support-location-consent>div>p,.support-location-consent__message{font-size:13px}.support-location-consent__actions{width:100%}.support-location-consent__actions .support-button{flex:1 1 150px}
.support-capture__actions,.support-camera>div{flex-wrap:wrap}
.support-capture__actions .support-button,.support-camera>div .support-button{flex:1 1 130px}
.support-file-previews{grid-template-columns:1fr}
.support-file-preview{grid-template-columns:52px minmax(0,1fr) 44px;padding:8px}
.support-file-preview strong{font-size:13px}
.support-file-preview small{font-size:12px}
.support-file-preview button{width:44px;height:44px}
.support-setting-row{align-items:flex-start;flex-wrap:wrap;padding:15px 13px}
.support-setting-row strong{font-size:15px}
.support-setting-row small{font-size:13px;line-height:1.45}
.support-install-help{font-size:14px}
.support-bottom-nav{padding-top:6px}
.support-bottom-nav a{min-height:56px;gap:4px;font-size:11px;line-height:1.2}
.support-bottom-nav svg{width:22px;height:22px}
.support-toast{bottom:calc(88px + env(safe-area-inset-bottom));font-size:14px;line-height:1.4}
}
@media(display-mode:standalone) and (max-width:619px){
.support-topbar{padding-top:max(10px,env(safe-area-inset-top))}
}
@media(max-width:350px){
.support-brand small{display:none}
.support-brand strong{max-width:34vw}
.support-connection span{display:none}
.support-summary{grid-template-columns:1fr}
.support-summary__item{min-height:72px}
.support-choice-grid,.support-device-grid{grid-template-columns:1fr}
}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}
.support-chat-composer__actions>button{width:44px;height:44px;flex-basis:44px}
@media(max-width:619px){.support-chat-window{left:max(8px,env(safe-area-inset-left));right:max(8px,env(safe-area-inset-right));bottom:calc(78px + env(safe-area-inset-bottom));width:auto;height:min(483px,calc(100dvh - 164px));max-width:none;max-height:none}.support-chat-window.is-expanded{inset:0;width:auto;height:auto;border:0;border-radius:0}.support-chat-launcher{right:max(12px,env(safe-area-inset-right));bottom:calc(86px + env(safe-area-inset-bottom))}.support-chat-window__header{padding-inline:7px}.support-chat-window__controls{margin-left:auto}}
@media(max-width:380px){.support-chat-window__channel{display:none}.support-chat-window__identity strong{font-size:12px}.support-chat-window__identity small{font-size:9px}.support-chat-window .support-human-chat__form{grid-template-columns:1fr}.support-chat-composer__actions{justify-content:flex-end}.support-chat-window__attachment-status,.support-chat-window__poll-status{white-space:normal}}
/* Customer chat: pale reference palette and collision-safe app-shell placement. */
.support-chat-window{border-color:color-mix(in srgb,var(--support-border) 82%,transparent);background:color-mix(in srgb,var(--support-card) 96%,var(--support-bg));color:var(--support-text)}.support-chat-window__header{position:relative;border-color:var(--support-border);background:var(--support-card)}.support-chat-window__body{background:color-mix(in srgb,var(--support-card) 76%,var(--support-bg))}.support-chat-window__identity i{background:var(--support-success);box-shadow:0 0 0 3px color-mix(in srgb,var(--support-success) 14%,transparent)}.support-chat-window__identity .support-chat-window__channel{position:static;z-index:auto;flex:0 0 auto;padding:2px 5px;border:0;background:var(--support-soft);color:var(--support-muted);font-size:8px}.support-chat-window__date{color:var(--support-muted)}.support-chat-window__date:before,.support-chat-window__date:after{background:var(--support-border)}.support-chat-window .support-human-chat__message{border-color:color-mix(in srgb,var(--support-success) 24%,var(--support-border));background:color-mix(in srgb,var(--support-success) 7%,var(--support-card));color:var(--support-text)}.support-chat-window .support-human-chat__message.is-internal{border-color:var(--support-border);background:var(--support-card)}.support-chat-window .support-human-chat__message.is-system{background:color-mix(in srgb,var(--support-card) 70%,var(--support-bg))}.support-chat-window .support-human-chat__form{border-color:var(--support-border);background:var(--support-card)}.support-chat-window .support-human-chat__form textarea{background:color-mix(in srgb,var(--support-bg) 72%,var(--support-card));color:var(--support-text)}.support-chat-window__poll-status,.support-chat-window__attachment-status{color:var(--support-muted)}.support-chat-window.is-docked-left{right:auto;left:max(18px,env(safe-area-inset-left))}.support-chat-launcher.is-docked-left{right:auto;left:max(18px,env(safe-area-inset-left))}.support-chat-window.is-expanded{top:max(72px,calc(env(safe-area-inset-top) + 66px));right:max(16px,env(safe-area-inset-right));bottom:max(96px,calc(env(safe-area-inset-bottom) + 84px));left:max(16px,env(safe-area-inset-left));width:auto;height:auto;max-width:none;max-height:none}
@media(min-width:620px) and (max-width:1399px){.support-chat-window{bottom:calc(96px + env(safe-area-inset-bottom));height:min(483px,calc(100dvh - 176px - env(safe-area-inset-top) - env(safe-area-inset-bottom)));max-height:none}.support-chat-launcher{bottom:calc(96px + env(safe-area-inset-bottom))}.support-chat-window.is-expanded{top:max(72px,calc(env(safe-area-inset-top) + 66px));bottom:calc(96px + env(safe-area-inset-bottom));height:auto}}
@media(max-width:619px){.support-chat-window,.support-chat-window.is-docked-left{left:max(8px,env(safe-area-inset-left));right:max(8px,env(safe-area-inset-right));bottom:calc(78px + env(safe-area-inset-bottom));height:min(483px,calc(100dvh - 164px - env(safe-area-inset-top) - env(safe-area-inset-bottom)))}.support-chat-window.is-expanded{top:max(72px,calc(env(safe-area-inset-top) + 66px));right:env(safe-area-inset-right);bottom:calc(72px + env(safe-area-inset-bottom));left:env(safe-area-inset-left);width:auto;height:auto;border-radius:0}.support-chat-launcher.is-docked-left{right:auto;left:max(12px,env(safe-area-inset-left))}.support-chat-window [data-chat-side]{display:none}}
.support-chat-window__identity .support-chat-window__channel{display:inline-flex}